Refund and Returns Policy

Last updated August 13, 2026

This policy covers everything bought directly on levelupsmarter.com — our digital courses, downloadable guides, and the Level Up Library membership. It explains when you can get your money back and how to ask.

Digital courses and downloads

If a course or download isn’t what you expected, email us within 30 days of purchase and we’ll refund it in full. You don’t need to justify the request.

We may decline a refund where an account has downloaded or completed the substantial majority of a course’s material, or where the same customer has repeatedly bought and refunded the same product. This is to stop abuse, not to catch out anyone acting in good faith.

Level Up Library membership

The Library membership is a recurring subscription. You can cancel it at any time from your account page, and cancelling stops all future charges.

• Cancel before your next renewal date and you will not be charged again.
• Your access continues until the end of the period you’ve already paid for.
• We don’t pro-rate part-months. If you cancel mid-period, you keep access for the remainder of it rather than receiving a partial refund.
• If a renewal charges you after you cancelled, that’s our error — tell us and we’ll refund it in full.

Products sold on Level Up Self

Physical products, including the Booster Pack and any supplements, are sold and fulfilled by Level Up Self rather than through this store. Refunds and returns for those orders are handled under Level Up Self’s own policy, at the site you bought them from.

How to request a refund

Email us at quincy@levelupsmarter.com, or use the contact form, and include the email address you used at checkout and the order number from your receipt. We aim to reply within two business days.

How refunds are paid

Refunds go back to the original payment method through the processor that took the payment — Stripe, Square or PayPal. Once we approve a refund it usually reaches your account within 5–10 business days, though the exact timing is set by your bank or card issuer rather than by us.

If a refund we’ve confirmed hasn’t arrived after 10 business days, check with your bank first, then come back to us and we’ll chase the processor.

Problems with an order

If a download is broken, a course won’t unlock, or you were charged for something you didn’t buy, contact us and we’ll fix it. A technical failure on our side is always refundable, whatever the timing.